Privacy Policy

Effective Date: July 2026

At Sandy Paws ("we," "our," or "us"), your privacy matters. This Privacy Policy explains how we collect, use, and protect the personal information you share with us when you visit our website or use our services.

Information We Collect

We may collect information you voluntarily provide, including:

  • Your name
  • Email address
  • Phone number
  • Home address
  • Emergency contact information
  • Pet information, including names, ages, medical needs, behavioral notes, and veterinary information
  • Booking requests and service preferences
  • Any information you submit through our contact forms or client portal

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, and pages visited.

How We Use Your Information

We use your information to:

  • Respond to inquiries
  • Schedule and manage services
  • Provide personalized care for your pets
  • Communicate regarding bookings and appointments
  • Process invoices and payments
  • Improve our website and services
  • Send occasional updates or promotional communications (you may opt out at any time)

Client Portal

Sandy Paws uses Pet Pocketbook to manage bookings, pet information, and client accounts. Information submitted through the client portal is subject to the privacy and security practices of that platform in addition to this Privacy Policy.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and better understand how visitors use our site.

You can choose to disable cookies through your browser settings, though some website features may not function properly.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary to:

  • Provide our services
  • Process payments
  • Work with trusted third-party service providers who assist in operating our business
  • Comply with legal obligations
  • Protect the rights, safety, or property of Sandy Paws, our clients, or others

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse.

While we strive to safeguard your information, no method of transmitting or storing data electronically can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Your Rights

Depending on your location, you may have the right to:

  • Request access to the personal information we maintain about you
  • Request corrections to inaccurate information
  • Request deletion of your personal information, where applicable
  • Opt out of marketing communications at any time

To exercise these rights, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Sandy Paws
Charleston, South Carolina