Terms & Conditions
Effective Date: July 2026
Welcome to Sandy Paws! By booking our services or using this website, you agree to the following Terms & Conditions. Please read them carefully before requesting services.
1. Services
Sandy Paws provides personalized pet care services including, but not limited to:
All services are subject to availability and are confirmed only after approval by a Sandy Paws team member.
2. Booking & Scheduling
New clients must complete our onboarding process, including a meet-and-greet when required, before services begin.
Current clients should submit booking requests through our client portal, Pet Pocketbook.
Booking requests are not guaranteed until confirmed by Sandy Paws.
3. Pricing
Service pricing is subject to change without notice.
Additional fees may apply, including:
Any applicable fees will be communicated before services are confirmed.
4. Payments
Payment is due according to the terms outlined in your invoice.
Invoices are delivered through Pet Pocketbook unless otherwise arranged.
Late payments may result in additional fees and future services may be suspended until the account is current.
5. Cancellations
Cancellation policies are as follows:
* Walks and drop-in visits canceled within 12 hours of the scheduled service may incur a cancellation fee.
* Walks or drop-ins canceled within one hour of the scheduled visit may be charged the full service amount.
* Overnight services canceled within 72 hours of the reservation may be subject to applicable service fees.
Holiday reservations may be subject to separate cancellation policies due to limited availability.
6. Pet Health & Safety
Clients agree that:
Sandy Paws reserves the right to decline or discontinue services if a pet poses a safety risk to our staff, other animals, or themselves.
7. Veterinary Care
If a pet becomes ill or injured while in our care, Sandy Paws will make every reasonable effort to contact the owner or emergency contact.
If immediate veterinary care is deemed necessary, Sandy Paws may seek treatment on the owner's behalf. The owner is responsible for all veterinary expenses incurred.
8. Home Access
Clients are responsible for providing safe and reliable access to their home during scheduled services.
Any costs resulting from lockouts, locksmith services, alarm issues, or failure to provide access may be the client's responsibility.
9. Weather & Emergencies
The safety of pets and our staff is our highest priority.
In cases of severe weather, natural disasters, road closures, or other emergencies, Sandy Paws may modify visit times, shorten walks, or reschedule services when necessary.
10. Photos & Social Media
During services, Sandy Paws may take photos or videos of pets for visit updates and, with permission, marketing purposes.
Clients who prefer their pets not appear on our website or social media should notify us in writing.
11. Limitation of Liability
While Sandy Paws exercises the highest level of care, working with animals involves inherent risks.
By using our services, clients acknowledge these risks and agree that Sandy Paws, its owners, employees, and contractors shall not be liable for injuries, illnesses, escape of pets beyond reasonable control, acts of nature, or damages resulting from inaccurate or incomplete information provided by the client.
12. Right to Refuse Service
Sandy Paws reserves the right to refuse or discontinue service at any time if:
13. Website Content
All content on this website, including photographs, branding, logos, graphics, copy, and design, is the property of Sandy Paws and may not be copied, reproduced, or distributed without written permission.
14. Changes to These Terms
Sandy Paws may update these Terms & Conditions at any time. Continued use of our website or services constitutes acceptance of the updated terms.
15. Contact
Questions about these Terms & Conditions may be directed to:
Sandy Paws
Charleston, South Carolina
[email protected]
Welcome to Sandy Paws! By booking our services or using this website, you agree to the following Terms & Conditions. Please read them carefully before requesting services.
1. Services
Sandy Paws provides personalized pet care services including, but not limited to:
- Dog Walking
- Drop-In Visits
- House Stays
- Boarding
- Pet Taxi
- Wedding Day Pet Concierge
- Cat & Small Pet Care
All services are subject to availability and are confirmed only after approval by a Sandy Paws team member.
2. Booking & Scheduling
New clients must complete our onboarding process, including a meet-and-greet when required, before services begin.
Current clients should submit booking requests through our client portal, Pet Pocketbook.
Booking requests are not guaranteed until confirmed by Sandy Paws.
3. Pricing
Service pricing is subject to change without notice.
Additional fees may apply, including:
- Additional pet fees
- Weekend and holiday surcharges
- Off-hours appointments
- Distance/travel fees
- Last-minute booking fees (when available)
Any applicable fees will be communicated before services are confirmed.
4. Payments
Payment is due according to the terms outlined in your invoice.
Invoices are delivered through Pet Pocketbook unless otherwise arranged.
Late payments may result in additional fees and future services may be suspended until the account is current.
5. Cancellations
Cancellation policies are as follows:
* Walks and drop-in visits canceled within 12 hours of the scheduled service may incur a cancellation fee.
* Walks or drop-ins canceled within one hour of the scheduled visit may be charged the full service amount.
* Overnight services canceled within 72 hours of the reservation may be subject to applicable service fees.
Holiday reservations may be subject to separate cancellation policies due to limited availability.
6. Pet Health & Safety
Clients agree that:
- All pets are current on required vaccinations as recommended by their veterinarian.
- Pets are free from contagious illnesses.
- Sandy Paws has been informed of any behavioral concerns, medical conditions, allergies, medications, or special care instructions.
Sandy Paws reserves the right to decline or discontinue services if a pet poses a safety risk to our staff, other animals, or themselves.
7. Veterinary Care
If a pet becomes ill or injured while in our care, Sandy Paws will make every reasonable effort to contact the owner or emergency contact.
If immediate veterinary care is deemed necessary, Sandy Paws may seek treatment on the owner's behalf. The owner is responsible for all veterinary expenses incurred.
8. Home Access
Clients are responsible for providing safe and reliable access to their home during scheduled services.
Any costs resulting from lockouts, locksmith services, alarm issues, or failure to provide access may be the client's responsibility.
9. Weather & Emergencies
The safety of pets and our staff is our highest priority.
In cases of severe weather, natural disasters, road closures, or other emergencies, Sandy Paws may modify visit times, shorten walks, or reschedule services when necessary.
10. Photos & Social Media
During services, Sandy Paws may take photos or videos of pets for visit updates and, with permission, marketing purposes.
Clients who prefer their pets not appear on our website or social media should notify us in writing.
11. Limitation of Liability
While Sandy Paws exercises the highest level of care, working with animals involves inherent risks.
By using our services, clients acknowledge these risks and agree that Sandy Paws, its owners, employees, and contractors shall not be liable for injuries, illnesses, escape of pets beyond reasonable control, acts of nature, or damages resulting from inaccurate or incomplete information provided by the client.
12. Right to Refuse Service
Sandy Paws reserves the right to refuse or discontinue service at any time if:
- A pet displays aggressive or unsafe behavior.
- Conditions within the home are unsafe.
- Payment obligations have not been met.
- These Terms & Conditions have been violated.
13. Website Content
All content on this website, including photographs, branding, logos, graphics, copy, and design, is the property of Sandy Paws and may not be copied, reproduced, or distributed without written permission.
14. Changes to These Terms
Sandy Paws may update these Terms & Conditions at any time. Continued use of our website or services constitutes acceptance of the updated terms.
15. Contact
Questions about these Terms & Conditions may be directed to:
Sandy Paws
Charleston, South Carolina
[email protected]
